Return & Exchange

Cancellation
Damages must be reported within 3 days of receiving merchandise or cannot be returned.

We accept returns for refund to your original form of payment when postmarked within 15 calendar days from the date you receive your order.Returns postmarked after 15 days from the recieve date will not be accepted.

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact support@steveandmaggie.com

Returns (if applicable)
We accept return on products. Customers have the right to apply for return within 15 days after the receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it, also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. If you want to return or exchange the product, sorry for you have to pay for a return fee.

Here is the return address:
Address：257, 2F, Houston Centre, 63 Mody Road, TST, Kowloon, Hong Kong
City：Hong Kong
Zip Code: 999077
Mobile: +852 54830614
Customer service: support@steveandmaggie.com

Change Order
If you need to make any changes to your order, please call us at support@steveandmaggie.com immediately after making your purchase.Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@steveandmaggie.com.